ALBEPRO Returns Policy

ALBEPRO is an independent, specialised company supplying high-quality technical and specialist equipment, parts and components. We are not a conventional online retailer; we are a specialist business committed to providing expert advice, personal attention and professional service. Our website was established in response to customer demand for the convenience of ordering our products online. Whether customers visit us in person or place an order through our website, they can expect the same professional attention and service.

Due to the specialised nature of our product range, ALBEPRO operates a strict returns policy. Any return request must be submitted within a maximum period of 7 days after receipt of the order.

Customers are responsible for handling all delivered products and their packaging with due care. Products must be kept in good condition. Assembly, installation, use, disassembly, damage or improper handling may result in a reduction in the product's value. Where applicable, ALBEPRO reserves the right to charge for such loss in value.

ALBEPRO expects customers to treat our specialist products with care and not as items that can be used freely and subsequently returned without consequence. We are committed to providing a professional and fair service while safeguarding the quality and value of our products.

Exceptions – the following products cannot be returned

The following products will not be accepted for return:

• Cartridges and styli;

• used or margin scheme products;

• demo products;

• NOS (New Old Stock) products;

• semiconductors and electronic components, such as ICs, resistors, capacitors, transistors, LEDs and potentiometers;

• mechanical and electronic parts for Technics products;

• hygiene-sensitive products, such as in-ear earphones and headphones, if they have been opened or used;

• in-ear earphones, headphones and similar products that come into direct contact with the ear or other parts of the body.

We therefore strongly advise customers to carefully check, prior to purchase, whether the product concerned is suitable for the intended application.

If you have any questions about a product, its specifications, application or compatibility, please contact us before placing your order. We will be happy to advise you.

Return Period

The return period is 7 days and starts on the date on which the ordered goods are delivered to the customer.

If the customer wishes to exercise the right of return, this must be notified to ALBEPRO within 7 days of delivery by email to info@albepro.nl, stating the order number.

Following notification, the return shipment must be sent to ALBEPRO as soon as possible and no later than 7 days after the notification.

The customer must be able to demonstrate that the return shipment was sent within the applicable period. We therefore recommend using a shipping method that provides proof of shipment or proof of delivery.

The costs and risk associated with returning the goods are entirely the responsibility of the customer.

Condition of the Product

Returns will only be accepted if the product:

• is unused;

• has not been installed, assembled or connected;

• is undamaged;

• is complete;

• is returned together with all original accessories, parts and documentation;

• and, where reasonably possible, is returned in its original and undamaged packaging.

A product that has actually been put into use cannot necessarily be resold by ALBEPRO as new. For this reason, used, installed, assembled, connected or damaged products will not be accepted as standard returns.

ALBEPRO's policy is that a product sold as new must, when returned, also be in a condition that allows it to be supplied to another customer as new.

This is in the interest of both ALBEPRO and our customers. A customer ordering a new product should reasonably expect not to receive a previously used or tested returned product.

Packaging and Accessories

All accessories, cables, manuals, parts and other documentation supplied with the product must be returned together with the product.

The original packaging should, where reasonably possible, be returned undamaged.

Damaged or missing packaging, accessories, parts or documentation may result in the return not being accepted.

Registering a Return

Returns must be registered with ALBEPRO in advance.

A return shipment that has not been registered in advance may be refused by ALBEPRO or may only be processed after additional inspection.

When registering a return, the customer must provide at least their name and order number.

After the return has been registered, the customer will receive further return instructions where necessary.

Inspection of Returned Products

Every returned product will be inspected by ALBEPRO upon receipt.

Among other things, we check:

• whether the product is unused;

• whether the product is complete;

• whether all accessories and documentation are present;

• whether the product and packaging are undamaged;

• whether there are any signs of installation, assembly or connection;

• and whether the product can still be sold as new.

ALBEPRO reserves the right not to accept a return if the product does not meet the conditions stated above.

Return Shipment

Returns must be adequately postage-paid and properly packaged and must include the customer's name, order number and the word "return".

Please send returns to:

ALBEPRO
Marshallstraat 18 G
5705 CN HELMOND
NETHERLANDS

The costs of returning the order are entirely the responsibility of the customer.

The customer remains responsible for the return shipment until it has been received by ALBEPRO. We therefore recommend using a shipping method that provides proof of shipment or proof of delivery.

Refund

Upon receipt and inspection of a correct and complete return, ALBEPRO will confirm the cancellation of the purchase and arrange a refund in accordance with the applicable statutory provisions.

The refund will be made using the same payment method used for the original payment, unless otherwise agreed.

Any return costs payable by the customer will not be reimbursed by ALBEPRO.

Services

The right of cancellation as described in this article applies exclusively to goods supplied and does not apply to services.

Services are subject to the applicable statutory provisions and any agreements made in advance.

Advice Before Purchase

ALBEPRO primarily supplies specialised products for which the correct specification, compatibility and intended application are of great importance.

We therefore advise customers to contact us before placing an order if they have any doubts. We are happy to assist you in making the right choice.

This helps us to avoid unnecessary returns and ensures that our customers receive products that are genuinely new and unused.